This Privacy Policy explains how ASPIRE COMMERCE SDN BHD (Registration No. 202401042686 (1588531-X)) collects, uses, stores, discloses, and protects your personal information when you visit our website, purchase products, create an account, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide when using our website or services, including:
- Your name, email address, and telephone number.
- Your billing and delivery addresses.
- Your account details and login information.
- Your order details, transaction history, and product preferences.
- Your enquiries, feedback, complaints, and communications with us.
- Payment status and limited transaction information.
- Any other information required to process your order or provide customer support.
Complete payment card or banking information may be processed directly by our authorised payment service providers and may not be stored by us.
We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and website usage data.
How We Use Your Information
We may use your personal information to:
- Create and manage your customer account.
- Process payments, orders, deliveries, returns, exchanges, and refunds.
- Confirm purchases and provide order or delivery updates.
- Respond to enquiries, feedback, complaints, and support requests.
- Verify transactions and prevent fraud or unauthorised activity.
- Improve our website, products, services, and customer experience.
- Maintain internal business and transaction records.
- Send marketing or promotional communications with your consent.
- Comply with applicable laws, regulations, and legal obligations.
Disclosure of Personal Information
We may disclose relevant personal information to trusted third parties that assist us in operating our business, such as:
- Payment gateways and financial institutions.
- Courier and delivery service providers.
- Website hosting and technical support providers.
- Marketing, analytics, and communication service providers.
- Accountants, auditors, legal advisers, and professional consultants.
- Government agencies or regulatory authorities where legally required.
These parties may only receive the information reasonably necessary to perform their respective services. We do not sell or rent customers’ personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain account and shopping-cart functionality, remember customer preferences, analyse website traffic, improve performance, and personalise the browsing experience.
You may disable or restrict cookies through your browser settings. However, some website features, including account login, shopping-cart functions, and checkout, may not operate correctly.
Data Security
We take reasonable administrative, organisational, and technical measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.
Although we make reasonable efforts to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, process transactions, provide customer service, resolve disputes, maintain business records, and comply with legal or regulatory requirements.
Information that is no longer required may be securely deleted, anonymised, or otherwise disposed of in accordance with our internal procedures.
Your Rights
Subject to applicable Malaysian laws, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate, outdated, or incomplete information.
- Withdraw your consent to certain uses of your information.
- Unsubscribe from promotional communications.
- Request further information regarding how your data is handled.
Withdrawal of consent may affect our ability to process orders, provide certain services, or maintain your customer account.
Marketing Communications
We may send news, promotions, product updates, or special offers if you have consented to receive such communications.
You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us directly. You may continue to receive essential communications concerning active orders, payments, deliveries, security, or account administration.
Third-Party Links
Our website may contain links to external websites or services. We do not control and are not responsible for the content, security, or privacy practices of these third parties.
Customers should review the privacy policies of external websites before providing them with personal information.
Children’s Privacy
Our website and services are not intended for children who are unable to enter into legally binding transactions. We do not knowingly collect children’s personal information without appropriate consent from a parent or legal guardian.
Legal Disclosure
We may disclose personal information when required by Malaysian law, a court order, regulatory authority, or government agency. Information may also be disclosed when reasonably necessary to protect the rights, property, security, and legitimate interests of the Company, our customers, or other parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations. Any revised version will become effective once published on our website.
Customers are encouraged to review this Policy periodically.
Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
ASPIRE COMMERCE SDN BHD
Registration No.: 202401042686 (1588531-X)
Email: AspireCommerce@outlook.com